Terms & Conditions / Refund and Privacy Policies

Sail Instruction
Sailing Retreats
Refund Policy
Privacy Policy

Terms and Conditions: Sailing Instructor Services

  • Scope of Services: The sailing instructor (“Instructor”) will provide sailing instruction services to the client (“Client”) as agreed upon in advance. Services may include practical on-water instruction, theoretical classroom sessions, and any additional services outlined in the agreement.

  • Booking and Payment: Clients must book sailing instruction sessions in advance and pay the agreed-upon fees according to the payment schedule outlined in the agreement. Payment methods and cancellation policies will be specified in the agreement.

  • Client Responsibilities: Clients are responsible for providing accurate information regarding their sailing experience, physical condition, and any relevant medical conditions. Clients must adhere to safety guidelines and instructions provided by the Instructor at all times during instruction sessions.

  • Safety: The safety of the Client and Instructor is of utmost importance. Clients must follow all safety protocols and guidelines established by the Instructor during instruction sessions. The Instructor reserves the right to cancel or reschedule sessions due to inclement weather or unsafe conditions.

  • Liability: The Instructor shall not be liable for any loss, damage, injury, or death resulting from the Client’s actions or negligence during instruction sessions. Clients participate in instruction sessions at their own risk.

  • Insurance: Clients are advised to obtain appropriate insurance coverage, including personal liability insurance, to protect against any unforeseen circumstances or accidents during instruction sessions.

  • Intellectual Property: Any materials, documents, or resources provided by the Instructor during instruction sessions remain the intellectual property of the Instructor and may not be reproduced or distributed without prior consent.

  • Termination of Services: The Instructor reserves the right to terminate services if the Client fails to adhere to the terms and conditions outlined herein or engages in behavior deemed unsafe or inappropriate by the Instructor.

  • Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of Texas, and any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Texas.

Terms and Conditions: Sail Charter/Retreat Services

  • Booking and Payment: Clients must book sail charter services in advance and pay the agreed-upon charter fees according to the payment schedule outlined in the agreement. Payment methods, cancellation policies, and any additional fees (e.g., security deposit, fuel surcharge) will be specified in the agreement.

  • Charter Period: The charter period will commence and end at the times specified in the agreement. Clients must adhere to the agreed-upon schedule and return the vessel to the designated location by the agreed-upon time.

  • Use of Vessel: Clients are responsible for using the vessel in a safe and responsible manner, adhering to all maritime laws and regulations, and following the instructions provided by the charter company or vessel owner.

  • Security Deposit: Clients may be required to provide a security deposit prior to the commencement of the charter period. The security deposit will be refunded to the Client upon the safe return of the vessel, less any deductions for damages or losses incurred during the charter period.

  • Insurance: Clients are advised to obtain appropriate insurance coverage, including hull insurance and liability insurance, to protect against any damages, losses, or liabilities incurred during the charter period.

  • Maintenance and Repairs: Clients must report any damages or malfunctions of the vessel to the charter company or vessel owner immediately. The charter company or vessel owner will be responsible for arranging repairs or maintenance as necessary.

  • Safety: The safety of all passengers and crew members is of utmost importance. Clients must follow all safety protocols and guidelines established by the charter company or vessel owner during the charter period.

  • Termination of Charter: The charter company or vessel owner reserves the right to terminate the charter agreement if the Client fails to adhere to the terms and conditions outlined herein or engages in behavior deemed unsafe or inappropriate by the charter company or vessel owner.

  • Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of Texas, and any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Texas.

Refund Policy:

  • Cancellation by Client:

    • If the Client cancels the booking more than 10 days prior to the scheduled sailing instruction session or charter period, a full refund of any fees paid will be issued, minus any non-refundable deposit specified in the agreement, does not apply to Sailing Retreats.
    • If the Client cancels the booking less than 45 days prior to the scheduled Instructional Sailing Retreat, no refund will be issued unless a replacement can be found, otherwise any fees paid will be forfeited.
    • Any requests for cancellations must be submitted in writing to Sails & Grace, and the date of receipt of the cancellation request will determine the applicable refund policy.

  • Cancellation by Instructor or Instructional Sailing Retreat:

    • In the event that the Instructor or sailing retreat cancels the session/event due to unforeseen circumstances, such as inclement weather, vessel unavailability, or instructor unavailability, the Client will be offered the option to reschedule the session or receive a full refund of any fees paid.
    • The Instructor or Instructional Sailing Retreat event reserves the right to cancel or reschedule sessions or charters at their discretion, and every effort will be made to provide advance notice to the Client in such cases.

  • Refunds for Partially Completed Charters or Sessions:

    • No refunds will be issued for sailing instruction sessions or sailing retreats that are partially completed by the Client, regardless of the reason for early termination.
    • Clients are responsible for the full cost of the session or charter period, regardless of the actual duration of use.

  • Refund Processing:

    • Refunds will be processed within 10 business days of receipt of the cancellation request, using the same payment method used for the original booking.
    • Any applicable refund processing fees or bank charges will be deducted from the refund amount.

  • Force Majeure:

    • In cases of force majeure events, such as natural disasters, acts of terrorism, or government regulations, the refund policy may be subject to change at the discretion of the Instructor or Sails & Grace.

  • Exceptions:

    • Exceptions to the refund policy may be granted in extenuating circumstances, subject to approval by the Instructor or Sails & Grace.
    • Any requests for exceptions must be submitted in writing and will be considered on a case-by-case basis.

  • Contact Information:

    • For inquiries or assistance regarding refunds, Clients may contact the Instructor or Sails & Grace directly using the contact information provided in the booking confirmation or agreement.

Privacy Policy

This Privacy Policy describes how I collect, use, and disclose personal information when you visit or make a purchase from our website.

Personal Information We Collect:

When you visit this Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through this Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through this Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information relating to sailing trips or services.

I use the Device Information that I collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize my Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and campaigns).

Sharing Your Personal Information:

We share your Personal Information with  Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Changes:

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us:

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail using my Contact form.